This page explains how a business customer can request deletion of data processed by Hellopixels Central Integration Service for provider connections and CRM integrations, including WhatsApp, Google, and Microsoft connections.
How to Request Deletion
- Email ameen@hellopixels.com with the subject "Hellopixels Central Integration Service Data Deletion Request".
- Include your business name, CRM domain, provider name, provider account identifier if available, and the administrator email used for the CRM account.
- We may ask you to verify that you are authorized to request deletion for the business or CRM instance.
- After verification, we will delete or anonymize eligible Hellopixels Central Integration Service records associated with the integration unless retention is required for legal, security, fraud-prevention, billing, or dispute-resolution purposes.
What May Be Deleted
- Signup session records associated with the CRM connection.
- Webhook route records linking a provider account to the CRM relay URL.
- Webhook delivery records and operational metadata that are no longer required.
- Stored provider connection metadata controlled by Hellopixels Central Integration Service, including redacted OAuth metadata.
Important Effects
Deleting integration data may disconnect a provider from the CRM, stop webhook delivery or token refresh, and require the business to complete onboarding again. Data stored directly inside the client CRM or inside Meta, Google, Microsoft, WhatsApp, or other provider systems must be deleted through those systems or their respective administrators.
Response Time
We aim to acknowledge deletion requests within a reasonable time and complete verified requests as required by applicable law. Complex requests may require additional verification or coordination with the CRM owner.